Privacy Policy

1. Who We Are

The Quick Fix ("we", "us", or "our") operates the website thequickfix.shop. We sell fashion emergency products and related accessories. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site or place an order.

2. Information We Collect

We collect information you provide directly to us, including:

• ✦Name, email address, and shipping address when you place an order
• ✦Payment information (processed securely by our payment provider — we do not store card details)
• ✦Email address if you sign up to our newsletter
• ✦Any messages you send us via our contact channels

We also collect certain information automatically when you visit our site, such as your IP address, browser type, pages visited, and referring URLs. This helps us understand how our site is used and improve it.

3. How We Use Your Information

We use the information we collect to:

• ✦Process and fulfil your orders, including sending order confirmations and shipping updates
• ✦Respond to your questions and customer service requests
• ✦Send you marketing emails if you have opted in (you can unsubscribe at any time)
• ✦Improve our website, products, and customer experience
• ✦Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only where necessary, including:

• ✦Payment processors to handle transactions securely
• ✦Shipping and fulfilment partners to deliver your order
• ✦Email marketing platforms (only if you have subscribed)
• ✦Analytics providers to help us understand website usage

All third parties we work with are required to handle your data in accordance with applicable data protection law.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use them to keep your cart active between visits, understand how visitors use our site, and deliver relevant content. You can disable cookies through your browser settings, though some features of the site may not work as expected if you do.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically kept for up to 7 years for accounting and legal compliance purposes. You may request deletion of your data at any time (see Your Rights below).

7. Your Rights

Depending on where you are based, you may have the right to:

• ✦Access the personal information we hold about you
• ✦Request correction of inaccurate data
• ✦Request deletion of your data
• ✦Opt out of marketing communications at any time
• ✦Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at the email below.

8. Security

We take reasonable steps to protect your information from unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children

Our site is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at support@thequickfix.shop.